Frequently Asked Questions
Where are you located?
We are based in San Antonio, Texas, while we manufacturer overseas. This allows us to offer fully custom designs at the highest quality while keeping our prices affordable for our customers.
What kind of jerseys do you make?
We create all kinds of jerseys—from traditional to non-traditional sports. In addition to jerseys, we also offer custom bags, shirts, jackets and more. Just ask!
If you’re interested in getting started, feel free to reach out through our contact page or send us a DM on Instagram or Facebook—we’d love to bring your ideas to life!
How do I start my order?
Getting started is easy! Send us a DM or reach out through our contact page and let us know what kind of jerseys you’re looking for, along with your team’s name, logo, and any design ideas you have.
Once we have that information, we’ll send it to our mock-up team to begin your free custom design. We’ll then send the mock-up back to you for review, where you can request edits or finalize the design.
After you finalize your jersey, we’ll send you a roster form (order form) to complete. Please make sure all names and details are spelled correctly to help eliminate any mistakes. Once finished, send the roster back along with your email and mailing address.
From there, our billing team will send you an invoice and a payment link. Once your payment is received, we’ll begin production on your custom jerseys.
How long does a mock-up take?
Mock-ups typically take anywhere from 1 to 3 business days. In most cases, it’s quicker than 3 days, but during the start of each season we may experience a high volume of requests.
We appreciate your patience and will get your mock-up back to you as quickly as possible!
Turnaround time?
Once your roster is finalized and we receive payment, our standard turnaround time is 2 weeks; however, due to various factors, delays may occur. We cannot guarantee exact timelines but will make every effort to ensure timely delivery.
Rush shipping?
We’re a small business, not a large retailer, and we take pride in carefully producing each order. Our standard turnaround time is about two weeks to ensure quality and attention to detail. Once your order leaves our facility, it is in the hands of the shipping carrier and beyond our control, but we’ll always do our best to support you if any issues arise.
If you need to update your roster after its finalized or change your order?
If you need to make changes after finalizing your roster, please contact our support team at support@topnotchsport.us as soon as possible. Once your order has reached the production stage, we are unable to make any changes.
Please make sure your roster is complete and accurate before submitting it to avoid any issues.
Refunds or Exchanges?
Due to the personalization and customization of each product, we are unable to offer refunds or exchanges. We kindly ask that you double-check all spellings and details on your roster form and jersey design before completing your order to ensure everything is correct.
If you believe there may be a mistake with your order, please email or DM us and we will be happy to review it with you.
Who do I contact for questions?
For any billing or shipping-related questions, please reach out to support@topnotchsports.us
For all other inquiries, feel free to contact us at contactus@topnotchsports.us